Important legal information
Please read the following conditions carefully before continuing. Persons who log on to the andermatt.swiss website signify their agreement to the following conditions.
1. General Terms and Conditions
The general terms and conditions apply at www.andermatt.swiss/en/gtcu.
2. Data Protection
We treat your data confidentially.
Protecting your personal data and personal privacy is important to us. We guarantee to process your personal data in compliance with the requirements of data protection legislation. In short, we adhere strictly to the following principles when processing your personal data:
You decide how your personal data will be processed.
The law says that you can refuse at any time to allow your data to be processed, withdraw your consent to its collection and processing or ask for your data to be deleted.
We offer you added value when we process your data.
We use your data exclusively to provide you with a service and to offer you added value (such as personalised offers, information and support). We will therefore use your data only to help us develop, deliver, optimise and evaluate our services or to improve customer relations.
We will not sell your data.
Your data will only be disclosed to the carefully selected third parties listed in this privacy statement and only for the purposes explicitly identified. We insist that any third parties we ask to process your data comply with our own data privacy standards.
We guarantee the security and protection of your data.
We promise to handle your data with care and to keep it safe and secure. We have put in place appropriate organisational and technical measures to safeguard your data. Please see below for more detailed information on how we handle your data.
Andermatt-Urserntal Tourismus GmbH (Gotthardstrasse 2, 6490 Andermatt, Switzerland), CHE-229.764.131, limited liability company, operates the website andermatt.swiss. and is therefore responsible for the collection, processing and use of your personal data and the compliance of the said data processing with Swiss law. Your trust is important to us, which is why we take the issue of data protection seriously and ensure the appropriate level of security. We of course abide by the statutory provisions of the Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (OFADP), the Telecommunications Act (TCA) and, if applicable, other data protection provisions. Please take note of the information below so that you know which data we collect from you and for what purposes it is used.
2.1. Scope and purpose of the collection, processing and use of personal data
a. When you visit andermatt.swiss
When you visit our website, our servers make a temporary record of each access and store it in a log file. The following data is collected and stored, without any action on your part, until it is automatically deleted by us after 12 months at the latest:
b. When you use our contact form
You have the option of using a contact form to get in touch with us. Doing so requires that you enter the following personal data:
We will mark the mandatory entries in the form with a *. If this information is not provided, it may make it difficult for us to render our services. Providing other information is optional and has no effect on the use of our website. We only use this data in order to answer your queries in an optimum manner and in a way that is tailored to you. You can object to this data processing at any time (for contact details, see further below, Section 2.12).
c. When you register for our newsletter
You have the option of subscribing to our newsletter through our website. Registration is required in order to do so. As part of the registration, the following data must be provided:
The data above is essential for data processing. We process this data in order to personalise the information and offers sent to you and to better align ourselves to your interests. By registering, you give your agreement to the data provided being processed for regular dispatch of the newsletter to the address you provided, for the statistical analysis of user behaviour and optimisation of the newsletter. We are entitled to commission third parties with the technical processing of advertising measures and to pass your data on for this purpose (see under Section 2). At the end of each newsletter is a link which you can use to unsubscribe from the newsletter at any time. Once you have unsubscribed, your personal data will be deleted. Further processing shall take place only in anonymised form for the purpose of optimising our newsletter. We expressly point to the data analysis during the newsletter distribution (see Section 2.6 c).
d. When booking an experience or an item form the holiday shop
We collect the following personal data when you book an experience (guided village tour, Smuggler’s-Trail, Molly-Trail) or purchase an item from the Holiday Shop:
This personal data is processed by ourselves or our partner and only used, stored and archived to perform the contract.
e. When using the app «Actionbound»
When using the app «Actionbound» as an information tool (i.e. for audiotours and Smuggler’s-Trail), no personal data is collected.
2.2. Transfer of data to third parties
2.3. Transfer of personal data abroad
2.4. Data Security
We take appropriate technical and organisational security measures to protect any of your personal data that we have stored from manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are constantly being improved in line with technological developments. You should always treat your payment information as confidential and close the browser window once you have ended your communication with us, particularly if you are on a shared computer. We also take data privacy within our organisation very seriously. Our employees and the service providers commissioned by us are obliged to maintain confidentiality and comply with our data protection provisions. In addition, they are only granted access to personal data to the necessary extent.
Disabling cookies may prevent you from being able to use all of the features on our website.
a. Google Analytics
This website uses Google Analytics, a web analytics service from Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. Google Analytics uses methods which enable website usage to be analysed, such as cookies (see Section 2.5 Cookies). The information generated by the cookie about your use of this website such as
c. Automation Software Caymland
This website uses the marketing automation software «Caymland M4» by Caymland Technologies AG, based in St. Gallen, Switzerland. «Caymland M4» is a cloud-based software solution with hosting and servers in Switzerland. Marketing Automation is a software-based method to automate marketing processes. It involves enriching user profiles based on user behaviour on our website with information in order to set up automated campaign processes for individual communications. This information includes: E-mail address, if a user provides this to AUT GmbH via a form on the website, accesses, dwell time, pages visited, evaluations of the use of our newsletters, IP address (in anonymised form), device type, screen size, geo-information (approximate), device fingerprint. AUT GmbH uses the software for forms (newsletter subscription, contact form), for downloading files (e.g. whitepapers, PDF), for landing pages that can be used as part of an advertising campaign, for CRM (Customer Relationship Management), among other things. More information about «Caymland M4»: https://caymland-m4.ch
The operator of the site automatically collects and stores information in so-called server log files, which the user's browser automatically transmits. These are:
This data cannot be assigned to specific persons. This data is not merged with other data sources. The operator reserves the right to check this data retrospectively if concrete indications of illegal use become known.
e. SSL Encryption
This website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries sent by the user to Andermatt-Urserntal Tourism. An encrypted connection can be recognised by the browser address line changing from «http://» to «https://» and by the lock symbol in the browser line. If SSL encryption is activated, the data transmitted to Andermatt-Urserntal Tourism cannot be read by third parties.
2.7 Social Media Plugins
a. Social Plugins from Facebook
b. Social Plugins from Instagram
c. Social Plugins from YouTube
d. Social Plugins from LinkedIn
2.8 Links to our social media pages
On our website, we have incorporated links to our social media profiles on the following social networks:
If you click on the relevant symbols for the social networks, you will automatically be redirected to our profile on the corresponding network. To use the relevant network’s functions, you will sometimes have to log into your user account for that network. If you click on a link to one of our social media profiles, a direct connection is established between your browser and the server of the relevant social network. The network will therefore receive the information that you are visiting our website with your IP address and have opened the link. If you open a link to a network while you are logged in to your account for the relevant network, the content of our page may be linked to your profile on the network, meaning that the network can directly assign your visit to our website to your user account. If you wish to prevent this, you should log out before clicking on this kind of link. This assignment will happen anyway if you log in to the relevant network after clicking the link.
2.9 Note about data transfer to the US
2.10 Your Rights
Upon request, we provide information to each data subject as to whether and, if so, which personal data is being processed about them (right to confirmation, right to information). At your request:
To make such a request to exercise any of the rights described in this section, such as when you no longer wish to receive email newsletters, use the feature on our website or contact firstname.lastname@example.org. If we fail to comply with a request, we will inform you of the reasons for doing so. For example, we may, in a legally permissible manner, deny deletion if your personal data is still needed for the original purposes (for example, if you still receive a service from us) if the processing is based on a compelling legal basis (for example, legal accounting rules) or if we have an overriding interest (such as in the case of litigation against the data subject). If we assert an overriding interest in the processing of personal data, you have the right to object to the processing, provided that your particular situation leads to a different balance of interests compared to other data subjects (right to object). For example, this could be the case if you are a person in the public eye or the processing causes the risk that you will be harmed by a third party. If you are not satisfied with our response to your request, you have the right to lodge a complaint with a competent regulatory authority, for example in your country of residence or at the registered office of Andermatt-Urserntal Tourism (right to complain).
2.11 Data Storage
We only store personal information for as long as it is necessary
Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements that oblige us to keep data arise from accounting and tax regulations. According to these regulations, business communications, closed contracts and accounting docu¬ments must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and for tax purposes.
If you have any questions about data protection on our website, would like more information or want to ask for your data to be erased, please contact us by completing the online contact form or sending an e-mail to email@example.com. You can also send a letter to the following address:
Andermatt-Urserntal Tourismus GmbH
2.13 Right to complain to a data protection supervisory authority
If you reside in an EU Member State, you have the right to file a complaint with a data protection supervisory authority at any time.
This page was last amended on 1 September 2023. If you have any questions or remarks about our legal indications or data protection, please contact us at firstname.lastname@example.org.
We do not want to see any infringing, offensive or unlawful statements and discussions in our timeline. If user, our company or any third parties are defamed, we reserve the right to delete these posts without comment.