General Terms and Conditions of Use and Data Protection (GTCU)

For better understanding by English-speaking persons, the General Terms and Conditions of Use and Data Protection (GTCU) of Andermatt-Urserntal Tourismus GmbH have been automatically translated from German into English by an online translation service programme. The content of this document may therefore differ slightly from the German version. However, only the German version of the GTCU is legally binding.

For reasons of readability, the masculine form is used in the following text, but the information refers to members of both genders.

1. Scope of application and general information
a. These General Terms and Conditions of Use and Data Protection (hereinafter referred to as GTCU) are part of the valid General Terms and Conditions (hereinafter referred to as GTC).

b. By using the website of Andermatt-Urserntal Tourismus GmbH (hereinafter referred to as AUT GmbH) the user accepts these GTCU. If the user does not wish to accept these GTCU, he must immediately cease using the website. In addition, the GTC of AUT GmbH apply to bookings and orders via the shopping basket contained in the website. The following website is subject to these GTCU: www.andermatt.swiss.

c. AUT GmbH undertakes to comply with the applicable data protection legislation in the handling and processing of all data collected and/or created by AUT GmbH with regard to the customer, including data relating to the customer's use of the services.

2. Data protection
a. The operators of this site take the protection of personal data very seriously. They treat the personal data of users confidentially and in accordance with the statutory data protection regulations and these GTCU.

b. As a rule, it is possible to use the AUT GmbH website without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on the AUT GmbH website, this is always done, as far as possible, on a voluntary basis.

c. The operators point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible and cannot be guaranteed.

3. Personal data
a. AUT GmbH may collect, store, process and disclose such data to partners to the extent necessary or appropriate to fulfil contractual obligations, maintain and improve customer relationships, quality and service benchmarks, maximise operational safety or in the interests of sales promotion, product design, crime prevention, key economic data and statistics and billing. The user hereby acknowledges and agrees that in cases of joint provision of services with third parties, AUT GmbH may disclose personal data to the extent necessary in the interests of providing the service.

b. In all other respects the disclosure of personal data to third parties into whose possession AUT GmbH comes is only permitted with the express consent of the user. The only exception to this is if AUT GmbH is legally obliged to pass on personal data to third parties.

c. This website uses the marketing automation software "Caymland M4" by Caymland Technologies AG, based in St. Gallen, Switzerland. "Caymland M4" is a cloud-based software solution with hosting and servers in Switzerland. Marketing Automation is a software-based method to automate marketing processes. It involves enriching user profiles based on user behaviour on our website with information in order to set up automated campaign processes for individual communications. This information includes: E-mail address, if a user provides this to AUT GmbH via a form on the website, accesses, dwell time, pages visited, evaluations of the use of our newsletters, IP address (in anonymised form), device type, screen size, geo-information (approximate), device fingerprint. AUT GmbH uses the software for forms (newsletter subscription, contact form), for downloading files (e.g. whitepapers, PDF), for landing pages that can be used as part of an advertising campaign, for CRM (Customer Relationship Management), among other things. More information about "Caymland M4": https://caymland-m4.ch.

4. Use of cookies
a. Cookies are small text files that are generated by a web server and stored on the user's computer system by means of the web browser used. Cookies serve to make the offer more user-friendly, effective and secure.

b. Most of the cookies used are so-called session cookies. They are automatically deleted after the end of the visit. Other cookies remain stored on the user's terminal device until he deletes them. These cookies make it possible to recognise the browser on the next visit.

c. The user can set the browser so that he is informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, as well as activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

5. Server log files
The operator of the site automatically collects and stores information in so-called server log files, which the user's browser automatically transmits. These are:

- browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request

This data cannot be assigned to specific persons. This data is not merged with other data sources. The operator reserves the right to check this data retrospectively if concrete indications of illegal use become known.

6. Contact form
If the user sends the operator enquiries via the contact form, the information from the enquiry form, including the contact data provided there, is stored for the purpose of processing the enquiry and in the event of follow-up enquiries. This data will not be passed on without consent.

7. Newsletter data
If the user would like to receive the newsletter offered on the website, the operator requires an e-mail address as well as information that allows him to verify the ownership of the specified e-mail address. This guarantees that the user agrees to receive the newsletter. No other data is collected. This data is used exclusively for sending the requested information. This data will not be passed on to third parties. The consent given for the storage of the data, the e-mail address as well as their use for sending the newsletter can be revoked at any time, for example via the "unsubscribe" link in the newsletter.

8. Copyright, trademark rights and other protective rights
a. The entire content of the AUT GmbH website is protected by copyright. All rights belong to AUT GmbH or third parties. The elements on the website are freely accessible for browsing purposes only.

b. Source texts, images, software used etc. are protected by copyright and may not be copied, decoded, downloaded or otherwise used in any form.

c. The reproduction of the material or parts thereof in any form as well as the reproduction, transmission, modification, linking or use of the AUT GmbH website for public or commercial purposes is prohibited without the prior written consent of AUT GmbH. The various elements (names, logos, etc.) on the AUT GmbH website are generally registered, protected trademarks and/or protected by copyright. Photographs, texts etc. are protected by copyright. By using the AUT GmbH website, the user does not obtain any licence or right to use pictures, registered trademarks, logos, texts, etc.

d. AUT GmbH reserves all rights with regard to all elements on the website, with the exception of rights belonging to third parties.

9. No warranty for the contents of the website
Although AUT GmbH has taken all reasonable care to ensure the reliability of the information contained on the AUT GmbH website at the time of its publication, neither AUT GmbH nor its contractual partners can give any explicit or implicit assurance or warranty (including to third parties) with regard to the accuracy, reliability, up-to-dateness or completeness of the information. All information on the AUT GmbH website is subject to change without notice.

10. Functionality of the website 
AUT GmbH does not guarantee uninterrupted operation of its website. In particular, maintenance work, updates etc. may cause interruptions in the operation of the website. AUT GmbH draws the user's attention to the fact that a large part of the communication takes place via unsecured connections. The user himself takes the necessary and appropriate precautions against viruses and other malware. AUT GmbH is not liable for any damage caused by viruses, malware, etc.

11. Exclusion of liability
AUT GmbH accepts no liability (including in the event of negligence) for direct, indirect or consequential loss or damage arising from access to or use of the elements of the AUT GmbH website or the impossibility of accessing or using them or from links to other websites.

12. Price quotations and information
a. The information, arrangements, excursions and other tourist services etc. and prices posted on the AUT GmbH website are not binding offers. AUT GmbH and its partners expressly reserve the right to change or remove all information, details, prices etc. from the website at any time and without prior notice.

b. Prices are expressly subject to change. The information in Swiss francs (CHF) is authoritative. Any prices quoted in EURO are for information purposes only and are not binding. As a rule, they were calculated at the exchange rate at the time of the first publication. The indication of a EURO price does not mean that booked services can be paid in EURO.

13. Links to other websites
The AUT GmbH website contains links to third-party websites. When activating such links the user may leave the AUT GmbH website or extracts from third party websites may be displayed within the environment of the AUT GmbH website. AUT GmbH has not carried out any checks whatsoever on the websites of third parties linked to the AUT GmbH website and is in no way responsible or liable for the content or functioning of these websites. This applies irrespective of whether the user leaves the AUT GmbH website when activating a link or whether the display takes place within the environment of the AUT GmbH website and even if, in the latter case, the information provider of a third-party website is not readily apparent. Establishing this link or consulting third-party websites is exclusively at the risk and peril of the user.

14. Interest-based advertising
Cookies are for the most part deleted from the hard disk after the end of the browser session (so-called session cookies). However, other cookies remain and enable the user's terminal device to be identified on the basis of the logged data (e.g. visit to the AUT GmbH website including date and time, browser type, operating system, interactions with the website) on the next visit (so-called ID cookies). These cookies are used to recognise a computer on other websites that participate in the advertising networks of Google, ValueClick and or AppNexus, and to display product recommendations from websites relevant to the company that are tailored to the presumed interests based on the logged data. The usage profiles made possible by retargeting technology are created in accordance with legal requirements in such a way that it is not readily possible to make a personal reference when surfing the Internet. Users can object to the use of ID cookies for interest-based advertising at any time by clicking on the links shown below on the following pages:

- Google
- ValueClick
- AppNexus

In the event of an objection to interest-based advertising, this information is stored in a so-called "opt-out cookie" on the user's computer for as long as the user does not delete "cookies". By using this website, users consent to the display of interest-based advertising in the manner and for the purposes set out above.

15. Google Analytics
The AUT GmbH website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of the user's use of the website. The information generated by the cookie about the use of this website is usually transmitted to a Google server in the USA and stored there.

15.1 IP anonymisation
The operator has activated the IP anonymisation function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted within the scope of Google Analytics will not be merged with other data from Google.

15.2 Browser plugin
The user can prevent the storage of cookies by making the appropriate setting in the browser software. However, the operator points out that in this case not all functions of the AUT GmbH website can be used to their full extent. In addition, the user can prevent the collection of the data generated by the cookie and related to the use of the website (incl. IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

15.3 Objection to data collection
The user can prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of data during future visits to this website: Deactivate Google Analytics.

15.4 Order data processing
The operator has concluded an order data processing contract with Google and fully implements the strict requirements of the data protection authorities when using Google Analytics.

15.5 Demographic characteristics with Google Analytics
The AUT GmbH website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of the user. This data comes from interest-based advertising from Google as well as user data from third-party providers. This data cannot be assigned to a specific person. The user can deactivate this function at any time via the ad settings in the Google account or generally prohibit the collection of data by Google Analytics, as shown in the item "Objection to data collection".

More information on how Google Analytics handles user data can be found in Google's privacy policy.

16. Facebook plugins (Like button)
Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on the AUT GmbH website. The Facebook plugins can be recognised by the Facebook logo or the "Like button" on the AUT GmbH website. When the user visits our site, a direct connection is established between the browser and the Facebook server via the plugin. Facebook thereby receives the information that the AUT GmbH website was visited with the user's IP address. If the user clicks on the Facebook "Like" button while logged into the Facebook account, he can link the contents of the page on his Facebook profile. This enables Facebook to assign the visit to the page to the user account. The operators point out that as the provider of the page, they have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy: https://de-de.facebook.com/policy.php. If the user does not want Facebook to be able to assign the visit to the AUT GmbH website to the Facebook user account, the user must log out of the Facebook user account in advance. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

17. Instagram
Functions of the Instagram service are integrated on the AUT GmbH website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If the user is logged into their Instagram account, they can link the content of the AUT GmbH website to their personal Instagram profile by clicking on the Instagram button. This enables Instagram to assign the visit to the AUT GmbH page to the user's account. AUT GmbH points out that as the provider of the page it has no knowledge of the content of the transmitted data or its use by Instagram. Further information on this can be found in Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

18. YouTube
The AUT GmbH website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When the user visits a page equipped with a YouTube plugin, a connection to the YouTube servers is established. This informs the YouTube server which pages have been visited. If the user is logged into his YouTube account, this enables YouTube to assign the surfing behaviour directly to the personal profile. This can be prevented by the user logging out of the YouTube account. Further information on the handling of user data can be found in YouTube's privacy policy: https://www.google.de/intl/de/policies/privacy.

19. SSL encryption
The AUT GmbH website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries sent by the user to AUT GmbH. An encrypted connection can be recognised by the browser address line changing from "http://" to "https://" and by the lock symbol in the browser line. If SSL encryption is activated, the data transmitted to AUT GmbH cannot be read by third parties.

20. Right to information, deletion, blocking
The user has the right to free information about the personal data stored, its origin and recipient and the purpose of the data processing, as well as a right to correction, blocking or deletion of this data. The user can contact AUT GmbH at any time at the address given in the imprint with regard to this and other questions on the subject of personal data.

21. Objection to advertising mails
The use of contact data published within the scope of the imprint obligation to send advertising and information material not expressly requested is hereby objected to. AUT GmbH expressly reserves the right to take legal action in the event of the unsolicited sending of advertising information such as spam e-mails.

22. Law and place of jurisdiction
The use of the AUT GmbH website is subject exclusively to Swiss law. The exclusive place of jurisdiction is Andermatt, Switzerland.

23. Status
This page was last modified in June 2023.

© 2023 Andermatt-Urserntal Tourismus GmbH in Andermatt, Switzerland.